At a time when global trade is booming, we always put customer satisfaction first and are committed to providing excellent quality instant electric water heater products and meticulous service experience to global customers. To ensure that you have no worries when purchasing and using our instant electric water heaters, we solemnly make the following service guarantees:
1. Quality Assurance
Strict material selection and exquisite craftsmanship: Our instant electric water heaters select high-quality raw materials from around the world, and core components such as heating tubes and thermostats are all from industry-leading brands to ensure that the products have excellent durability and stability. During the production process, we strictly follow the international quality management system standards, and each process is strictly controlled, from parts processing to whole machine assembly, all operated by experienced professional technicians to ensure excellent product quality.
Comprehensive quality inspection: Each instant electric water heater must undergo multiple strict quality inspection processes before leaving the factory, including performance testing, safety testing, durability testing, etc. Performance testing ensures that the water heater can heat quickly and stably to meet the water needs of different users; safety testing covers leakage protection, anti-dry burning protection, over-temperature protection and other aspects to ensure the safety of users; durability testing simulates long-term use scenarios to ensure that the product can still maintain good performance after long-term operation.
2. After-sales maintenance service guarantee
Quick response mechanism: We have established a complete global after-sales service network and set up multiple after-sales service centers and maintenance sites to ensure that we can quickly respond to customers' maintenance needs. When you encounter a product failure, just call our global unified customer service hotline or submit a maintenance application through the online customer service platform. Our customer service staff will quickly contact you to understand the failure and arrange a maintenance tutorial.
Adequate supply of accessories: In order to ensure the timeliness of maintenance services, we have set up accessories warehouses in major regions around the world and stocked sufficient commonly used accessories. At the same time, we promise that all accessories are original and reliable, ensuring that the performance of the product after maintenance is restored to the best state.
Free maintenance during the warranty period: During the product warranty period, if the failure is caused by product quality problems, we will provide you with free maintenance services, including replacement of parts, labor costs, etc. Outside the warranty period, we will also provide you with preferential maintenance services, charging only reasonable parts costs and maintenance labor costs.
3. Technical support and consulting service guarantee
Professional technical team: We have a professional technical team composed of senior engineers who have rich product knowledge and technical experience and can provide you with a full range of technical support and consulting services. Whether you encounter any technical problems during product selection, installation and commissioning or use, you can contact our technical team at any time, and they will provide you with professional and detailed answers and solutions.
Multi-channel consultation method: In order to facilitate customer consultation, we provide a variety of consultation channels, including a global unified customer service hotline, online customer service platform, email, etc. You can choose the appropriate consultation method according to your needs, and our customer service staff and technicians will respond to your consultation as soon as possible to ensure that your problem is solved in a timely manner.
4. Return and exchange service guarantee
Seven-day unconditional return and exchange: Within seven days from the date you receive the instant electric water heater, if you are not satisfied with the product, as long as the product remains intact and does not affect the secondary sale, you can apply for return and exchange without giving any reason.
Return or exchange due to quality issues: During the product warranty period, if the product has any quality problems and is confirmed by our after-sales staff, we will provide you with free return or exchange service to ensure that your rights and interests are fully protected.
